We take your privacy seriously. This policy explains exactly what personal data Lucky Pub collects, why we collect it, how it is used, and the rights you have as a player in Pakistan.
Six core commitments we make to every registered player on the platform.
Lucky Pub does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you — we only use it to run your account and improve your experience on the platform.
All personal and financial data stored on Lucky Pub's systems is protected using industry-standard encryption. Sensitive information such as payment details and identity documents is handled with additional security controls and access restrictions.
We only collect the information that is genuinely necessary to operate your account, process payments, and comply with identity verification requirements. We do not collect data speculatively or beyond what is needed to serve you on the platform.
You have the right to access, update, or request deletion of your personal data at any time by contacting our support team. Where we are required by law to retain certain records, we will inform you of this clearly.
Data is only shared with trusted third parties where strictly necessary — for example, payment processors like JazzCash and Easypaisa, or identity verification providers. These partners are contractually bound to handle your data securely and for stated purposes only.
If Lucky Pub ever updates this Privacy Policy in a way that materially affects how your data is handled, we will notify you. You will never be surprised by a change to our privacy practices — you will always have the opportunity to review and respond.
Lucky Pub ("we", "us", "the Platform") operates the online gaming website at luckypub.pro. This Privacy Policy explains how we collect, use, store, share, and protect the personal information of players and visitors who access the Platform from Pakistan and elsewhere.
By registering an account or using any service on Lucky Pub, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all personal data collected through the Platform, whether provided directly by you during registration, generated automatically through your use of the Platform, or obtained from trusted third-party verification partners.
We are committed to handling your information responsibly and transparently. If you have concerns about your data at any point, our support team is always available to assist.
Lucky Pub collects personal data in two ways: information you provide to us directly, and information collected automatically when you use the Platform.
Information you provide directly:
Information collected automatically:
We use the personal data we collect for the following specific purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, date of birth, username | Contract performance |
| Identity verification (KYC) | CNIC, proof of address, payment method | Legal obligation |
| Processing deposits & withdrawals | Payment details, transaction history | Contract performance |
| Customer support | Name, account data, communication history | Legitimate interest |
| Fraud prevention & security | IP address, device data, usage patterns | Legitimate interest |
| Platform improvements | Aggregated usage data, game statistics | Legitimate interest |
| Promotional communications | Email address, gaming preferences | Consent (opt-in) |
| Responsible gaming monitoring | Betting patterns, session data, limits set | Legal obligation / player welfare |
We do not use your personal data for automated decision-making that produces significant legal effects without human oversight. If any profiling activity is ever introduced, we will update this policy and notify you accordingly.
All financial transactions on Lucky Pub are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or a debit or credit card, your payment information is transmitted securely to our payment processing partners.
Lucky Pub does not store full card numbers or complete bank account credentials on its own servers. Payment data is handled by our payment partners in compliance with applicable financial security standards. We retain only the minimum information required to process transactions, handle disputes, and maintain required financial records.
Lucky Pub does not sell or rent your personal information to any third party. We share your data only in the following limited and necessary circumstances:
All third parties with whom we share data are required to handle it securely, use it only for the stated purpose, and comply with applicable data protection obligations. We do not permit our partners to use your data for their own marketing purposes.
Lucky Pub uses cookies and similar tracking technologies to provide a functional, personalised, and secure gaming experience. A cookie is a small text file placed on your device by a website you visit. We use the following types of cookies:
You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using Lucky Pub, but some personalisation features may be reduced. Disabling essential cookies may affect your ability to log in or use secure features.
We retain your personal data for as long as your account is active and for a period after account closure as required by our legal and operational obligations. The specific retention periods that apply to different categories of data are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an individual player.
Lucky Pub employs a range of technical and organisational measures to protect your personal data from unauthorised access, loss, disclosure, or misuse. These include:
While we take data security seriously and implement strong measures, no online platform can guarantee absolute security. If you believe your account has been compromised, please contact our support team immediately so we can take appropriate protective action.
As a Lucky Pub player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team with your request and account details.
Clear rights you can exercise at any time by contacting our support team.
You can request a copy of all personal data Lucky Pub holds about you. We will provide this within a reasonable timeframe, typically within 30 days of your request.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must comply with.
In certain circumstances, you can request that we limit how we process your data — for example, while a dispute about data accuracy is being resolved.
Where applicable, you can request your data in a structured, machine-readable format so it can be transferred to another service provider of your choice.
Where processing is based on your consent — such as receiving promotional emails — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
Lucky Pub is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Registration on the Platform requires confirmation that the user is 18 or older, and age verification checks may be carried out at any time.
If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. Any funds held in an underage account will be returned to the original payment source after deducting any bonuses that were credited.
If you are a parent or guardian and believe that a minor may have registered on Lucky Pub using your device or payment details, please contact our support team without delay. We will investigate and take immediate action.
Lucky Pub may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify registered users by email or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically so you stay informed about how your data is being handled. Your continued use of the Platform after any update constitutes acceptance of the revised policy.
If you disagree with any changes to this policy, you should stop using the Platform and contact support to request account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with our support team. We aim to respond to all privacy-related queries within 5 business days.
[email protected]
For data access, deletion, and rights requests.
[email protected]
For account and platform queries.
Privacy requests: within 5 business days
General support: within 24 hours